Picture the situation: Your phone line is ringing—it’s a customer hoping to retain your services. Your communications radio is blaring—it’s your crew trying to get information. Your appointment book says you have to go—you have to meet clients on their projects. At the same time, you’re trying to call OCS to get your tickets processed, or filling out paperwork and faxing it into the center. Then, you realize the day’s over, and you haven’t accomplished what needs to be done. Isn’t there a better way?

OCS wants to help.
IBIS, Internet-Based Input System, allows individual users to enter valid tickets without dealing directly with a customer service representative. OCS has designed this user-friendly software specifically for moderate to high-volume users of the call center, in order to save you time on the phone.

With the IBIS software, you’ll be able to:

Enter your information into a ready-made, easy to use template Use the same up-to-date mapping system the CSR’s using to identify your work site Create multiple tickets and transmit them all at once Receive confirmation numbers for all tickets within a matter of seconds

		Receive a list of all utilities being notified on each ticket
		Save your tickets / work orders on your computer in a database
		Print tickets when needed
		Search easily and quickly the tickets saved in your database,  without having to flip through pages and pages

What’s the best part of IBIS? It’s totally free. No start up fee. No training fee. No membership dues. Your only investment will be a 30 minute training session, followed by a practice period where we check the tickets you send.

Once this period is completed, you’re on your way to enter your own tickets.
If you have access to the Internet, there’s no reason why this system can’t work for you. If you are interested in learning more about the software, or have any questions, please contact Jeff Tatusko at 412-415-5089.